Text Messaging & Phone Calls Privacy Policy

Introduction

PKWY Moving & Storage values your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, and protect information when you choose to receive text messages or phone calls from us.

By opting in to our communication services, you agree to the practices described in this policy.

Information We Collect

When you contact PKWY Moving & Storage or opt in to receive text messages or phone calls, we may collect the following information:

Contact Information

This may include your name, phone number, email address, and other contact information you voluntarily provide.

Communication Preferences

We may collect information about your communication preferences, including whether you have opted in to receive SMS messages or phone calls.

Service Information

We may collect details related to your moving needs, including your moving locations, preferred moving dates, requested services, estimates, appointments, and service requests.

Communication History

We may retain records of communications between you and PKWY Moving & Storage, including responses to text messages, phone calls, and other service-related interactions.

How We Use Your Information

We may use the information we collect for the following purposes:

Moving Services

To provide estimates, appointment confirmations, scheduling information, moving updates, reminders, and other communications related to your requested services.

Customer Support

To respond to inquiries, answer questions, provide assistance, and address issues related to your move.

Service Improvement

To understand customer interactions and improve our services, communication, and customer experience.

Legal Compliance

To use and retain information as necessary to comply with applicable laws, regulations, and legal obligations.

Sharing Your Information

PKWY Moving & Storage does not sell or rent your personal information.

SMS consent and phone numbers will not be shared with third parties or affiliates for their own marketing purposes.

We may share information with service providers that help us operate our business or provide requested services, such as communication, scheduling, technology, or other business-support services.

Your Rights & Choices

Opt Out of Text Messages

You may stop receiving SMS messages at any time by replying STOP to any message from PKWY Moving & Storage. You may also contact us directly to request removal from our SMS communication list.

Get Help

For assistance with SMS messages, reply HELP to any message or contact PKWY Moving & Storage directly.

Access or Correct Your Information

You may contact us to request access to or correction of personal information we maintain about you, subject to applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

SMS Terms & Conditions

1. SMS Consent

By providing your phone number and opting in to receive text messages from PKWY Moving & Storage, you agree to receive SMS messages related to your moving inquiry, estimates, appointments, scheduling, and services.

Message and data rates may apply. Message frequency may vary. Reply STOP to opt out and HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing services.

2. Types of SMS Communications

Depending on your interactions with PKWY Moving & Storage, you may receive text messages regarding:

• Moving inquiries and estimates
• Appointment reminders
• Scheduling and confirmations
• Moving updates
• Service-related follow-ups
• Billing or account information
• Promotions or special offers, if you have separately opted in to receive them

3. Message Frequency

Message frequency may vary depending on your moving inquiry, appointments, services, and communication preferences.

4. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and mobile plan.

5. How to Opt In

You may opt in to receive SMS communications from PKWY Moving & Storage by:

• Submitting an online form that includes SMS consent
• Selecting an SMS consent checkbox where provided
• Providing consent during a phone or scheduling interaction

6. How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any message from PKWY Moving & Storage.

After opting out, you may receive a final message confirming your request. No further messages will be sent unless you choose to opt in again.

7. Help

For assistance, reply HELP to any SMS message.

You may also contact PKWY Moving & Storage directly using the information below.

Additional SMS Information

If you prefer not to receive SMS messages, simply do not select or provide the SMS consent option on our forms.

Standard messaging disclosures:

• Message and data rates may apply.
• Message frequency may vary.
• Reply STOP to opt out.
• Reply HELP for assistance.
• SMS consent is not required to purchase moving services.

Contact PKWY Moving & Storage

PKWY Moving & Storage
1828 Choate Pkwy
Celina, TX 75009

Hours:
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: 1:00 PM–4:00 PM

Phone: (214) 656-6599
Email: jordan@pkwymoving.com
Website: pkwymoving.com

Changes to This Policy

PKWY Moving & Storage may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated policy.

Questions About This Policy?

If you have questions about this Privacy Policy or PKWY Moving & Storage's text messaging and phone communications, please contact us:

PKWY Moving & Storage
1828 Choate Pkwy
Celina, TX 75009
Phone: (214) 656-6599
Email: jordan@pkwymoving.com